In today’s dynamic business environment it is vital to deploy mission-critical business applications quickly. At the same time business is demanding more strict requirements of its applications and service levels. Unfortunately, applications do not always meet performance and availability expectations despite detailed plans and best practices that have been followed in the application lifecycle. HP Business Service Management (BSM) solution that we offer to our clients ensures optimal IT performance and availability in a dynamic world. BSM topology based correlation of data from different modules and existing systems anticipates disruptions and enables to take action before services are impaired. Centralized console gives a 360° real-time view of services and desktop, web, and mobile apps across traditional, virtualized and cloud environments. BSM consists of and manages various modules that concentrate on different aspects of monitoring. REAL-TIME SERVICE MODEL (RTSM) RTSM is the key BSM component, responsible for automated discovery of infrastructure components, understanding the relationships between them and creating service models and comprehensive views. Technically this is an instance of HP Universal CMDB, embedded in BSM. The RTSM reconciles and stores configuration items discovered by the different BSM data sources. It also models operational data like downtime, alerts, SLAs, and data related to the configuration of Application Performance Management (APM) capabilities in BSM. The RTSM is used to:
OPERATIONS MANAGER I (OMi) OMi is simplified, unified, automated IT operations management software. OMi provides:
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